Refund & Cancellation

Last updated: June 20, 2026

This Refund and Cancellation Policy explains how payments, refunds, and account cancellations work for Netrix University, a program operated by Netrix Enterprise LLC ("Netrix").

Free materials

New Student Orientation and the first level of study are provided at no charge. No payment is required to create an account or to begin.

Paid items and refunds

Some items, such as an onboarding payment or specific paid materials, may require a fee. Unless stated otherwise at the time of purchase, a paid item is eligible for a full refund if you request it within 14 days of payment and before you have substantially used the item it relates to. To request a refund, email agents@netrixcapital.com from the address on your account and include your name and the item purchased.

Onboarding payment

If your participation involves a refundable onboarding payment, it is refundable under the conditions described to you at the time of payment and in your Independent Contractor Referral Agreement. Where that agreement sets different refund terms, those terms control for amounts within its scope.

How refunds are issued

Approved refunds are issued to the original payment method within 5 to 10 business days. We may withhold or deny a refund where we reasonably believe a request is fraudulent or abusive, or where the item is marked non-refundable at purchase.

Cancelling your account

You may cancel at any time by emailing agents@netrixcapital.com and asking us to close your account. Cancelling stops future access, and we will delete your account and records on request unless we are required to keep certain records. Cancellation by itself does not entitle you to a refund of amounts already paid except as described above.

Changes

We may update this Policy from time to time. We will revise the "Last updated" date above when we do.

Contact

Netrix Enterprise LLC, doing business as Netrix University
Email: agents@netrixcapital.com
Phone: 678-365-1681